Terms & Conditions

Booking and cancellation policy

When booking your appointment online, you will need to enter a credit or debit card to secure your time slot. Your card will only be debited if you cancel your appointment within the 24 hour time frame or you do not turn up to your appointment.

If you need to cancel or reschedule your appointment you must reply to the automatic confirmation SMS message or advise us over the phone at least 24 hours before your appointment is scheduled. Missing your appointment time will result in a fee equal to 50% of the booked treatment charged to your saved card.

Return Policy

Thanks for shopping at Bellarine Aesthetic Co

If you are not entirely satisfied with your purchase, we’re here to help.

Returning an online purchase

You have 30 calendar days to return an item from the date you received it. This applies for Skincare products only.

Bellarine Aesthetic Co reserves the right to reject the returns of goods which do not meet the eligibility criteria.

To be eligible for a return:

1) The item must be not physically damaged from dropping or mistreatment or been used is any way

2) The packaging and/or product is faulty or you have had a reaction to the product (photographic evidence may be required)

3) Proof of purchase is required

4) Bellarine Aesthetic Co does not cover the cost of return shipping

Gift cards

Gift vouchers are valid until the expiry date specified. When purchasing a gift voucher, it must be purchased under an individual's name, this way we can track the voucher if lost or stolen. Gift vouchers must be used by nominated individual on the voucher and can be spent across multiple transactions and continue to be used until the balance reaches zero.

Gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are not valid with any other offer.